Privacy Policy

Privacy Policy

Personal data that we process

Custom Car Care processes personal data about you because you use our services and / or because you provide them yourself. Below is an overview of the personal data that we process:

  • First and last name
  • Sex
  • Date of Birth
  • Address
  • Telephone number
  • Email
  • Location data
  • Information about your activities on our website
  • IP address

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us, such as your name, address and email address. When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address to provide us with information that helps us learn about your browser and operating system. Email Marketing (if applicable): With your permission, we can send you emails about our store, new products, and other updates.


Special and / or sensitive personal data that we process

Our website and / or service does not intend to collect data about website visitors under the age of 16. Unless they have parental or guardian permission. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at and we will delete this information.

By using this site, you declare that you are at least the age of majority in your state or province, or that you have reached the age of majority in your state or province and have given us permission to allow your dependents to use this site.

Why we need data

Custom Car Care processes your personal data for the following purposes:

  • Handling your payment
  • Sending our newsletter and / or advertising brochure
  • To call you if necessary to carry out our services
  • To inform you about changes to our services and products
  • Allow you to create an account
  • To deliver goods and services to you
  • Custom Car Care analyzes your behavior on the website in order to improve our website and to tailor our range of products and services to your preferences.
  • Custom Car Care also processes personal data if we are legally obliged to do so, such as information that we need for our tax return.

How long we keep data

Custom Car Care will not keep your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. Our retention period (s) are: 7 years after there has been no more activity by you Custom Car Care.


Share with others

Custom Car Care shares your personal data with various third parties if this is necessary for the execution of the agreement and to comply with any legal obligation. We enter into a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Custom Car Care remains responsible for these processing operations. In addition, provided Custom Car Care your personal data to other third parties. We only do this with your explicit consent.

Generally, the third-party suppliers we use will collect, use, and disclose your information only to the extent necessary to enable them to provide the services they provide to us.
However, certain third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we must provide them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so that you understand how your personal information is treated by these providers.
In particular, remember that certain providers may be located in or have facilities located in a different jurisdiction than you or us. So if you choose to proceed with a transaction involving the services of an outside service provider, your information may be subject to the laws of the jurisdiction (s) in which that service provider or its facilities are located. For example, if you are in Canada and your transaction is processed through a payment gateway in the United States, your personal information used to complete that transaction may be disclosed under United States law, including the Patriot Act. Once you leave our store's website or are redirected to a third party website or application, you are no longer covered by this privacy policy or our website's terms of service.


Mapping website visit

Custom Car Care only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferred settings. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously saved via the settings of your browser.

Here is a list of cookies we use. We've listed them here so you can choose whether to opt out of cookies or not.

  • _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc.).
  • _shopify_visit, no data saved, held for 30 minutes from the last visit, used by our website provider's internal statistics tracker to record the number of visits
  • _shopify_uniq, no data held, expires midnight (relative to visitor) the next day, counts the number of visits to a store by a single customer.
  • shopping cart, unique token, lasting for 2 weeks, stores information about the contents of your shopping cart.
  • _secure_session_id, unique token, sessional
  • storefront_digest, unique token, indefinite If the store has a password, it will be used to determine if the current visitor has access.


View, modify or delete data

You have the right to view, correct or delete your personal data. You can send a request for access, correction or deletion to To ensure that the request for access has been made by you, we ask you to enclose a copy of your ID with the request. We hereby ask you to black out your passport photo and citizen service number (BSN) in this copy. This is to protect your privacy. Custom Car Care will respond to your request as soon as possible, but within four weeks.



  • How do you get my permission?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you agree that we collect it and use it only for that specific reason.
If we ask for your personal information for a secondary reason, such as marketing, we will ask you directly for your express consent or provide you with an opportunity to say no.

  • How can I withdraw my consent?

If you change your mind after signing up, you can withdraw your consent to contact you for the continued collection, use or disclosure of your information, at any time, by contacting us through our customer service.



To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not accidentally lost, misused, accessed, disclosed, modified, or destroyed. When you provide us with your credit card information, the information is encrypted using Secure Socket Layer technology (SSL) and stored with an AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service.

Our store is hosted on Shopify Inc. They provide us with the online ecommerce platform that allows us to offer our products and services to you. Your data is stored through Shopify's data storage databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, Shopify will store your credit card information. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data will only be kept for as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction data will be deleted. All direct payment gateways adhere to PCI-DSS standards as managed by the PCI Security Standards Council, a joint effort of brands such as Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure processing of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify's Terms of Service: ( or the Privacy Statement: (



When you click on links in our store, they can lead you away from our site. We are not responsible for the privacy practices of other sites and recommend that you read their privacy statements.


Changes to the Privacy Policy

We reserve the right to change this privacy policy at any time, so please check it regularly. Changes and clarifications take effect immediately upon posting on the website. If we make material changes to this policy, we will let you know that it has been updated here so that you know what information we collect, how we use it, and under what circumstances we use it and / or make it public.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.


Language of the privacy policy

The privacy policy is drawn up in Dutch. All typos and translations whether or not on a website managed by Custom Car Care to languages ​​other than Dutch are subject to change. The Dutch version of the privacy policy is in effect.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we hold about you, make a complaint or simply want more information, please contact our Privacy Compliance Officer through customer service or by certified mail to: Custom Car Care, Slaughterhouse 28, 2390 Oostmalle, Belgium.